Welcome to first blog post of Hotel Motels and Inns where you will be introduced to wide database and personal stories about the various hotel, motels and Inns of Michigan and surrounding state of the Mid-West. We specialize in sending in secret hotel goers to review various hospitality business and rate the quality of room and service into various national databases of the world.
Over the years we have become experts at what area to look for when rating hotels, even many areas usual hotel goers do not typically assess but we have formulated various testing methods to see the level of engagement of the hotel staff and their commitment to handling the customer even when seemingly issues arise.
We have been in the hospitality business for a long time and we can tell you that problems happen. There is never a such thing as 100% customer satisfaction, something will go wrong and an issue will take place. We understand this and we do not judge if problems occur in fact we encourage problems to occur and sometimes we will fabricate problems for the hotel because we are specifically looking at how the hotel can handle them.
Pro tip for hotel owners to ace some of our loops is to adopt this mentality.
Problems occur, but its how we handle those problems that make all the difference in the world.
We have seen many reactions to so called problems, for example, unhappy with the room, can we change rooms? or perhaps even more unreasonable requests such as: "We were unhappy with the room, can I get a refund?" after spending the whole night in the hotel.
Now even though these test are absolutely absurd and on the side of being obnoxious, that there is the key that really lets us see the level of care that the hotel has to clients.
What is the right answer if the hotel's policy is no refunds?
Well that is not even the point of these tests if the hotel gives the refund back or not is none of any significance to us. We are simply seeing how they will react emotionally and treat us afterwards.
If a hotel gives the refund in a very sorrow and mean manner then even if the money is refunded, the hotel fails.
If a hotel apologizes with deep concern and restates with pleading manner that they will somehow make it up to us and come up with alternative ways to compensate and you can see that the staff is bit bothered by this but never gets nasty and has the tone of helping, pleading hand then this hotel gets great points in this arena.
In this way we look to very deep levels to identify which hotels are especially operating at the highest levels and ones we can highly recommend to our clients and users that visits these national level websites regularly. Some of these hotels are so superb and amazing with incredible rooms, affordable but amazing benefits like great food, drinks and even limousine drop offs, these hotels deserve a trip just to get to stay in them.
We review them all, and tell you honestly what we think, as we are not being endorsed by any of the hotels we review, our opinions and judgement are free from bias, so stick around a learn some fantastic hotels, motels and inns in your area today!